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Sr. Customer Service Representative - Nashville Warehouse in La Vergne, TN at Aisin World

Date Posted: 8/7/2018

Job Snapshot

Job Description

* Job Title: Sr. Customer Service Representative (Nashville)

* Company: Aisin World Corp. of America (AWA)

* Department: Aftermarket (10)

* Reports to: Senior Manager, Customer Service & Delivery

* Location: La Vergne, TN

* Number of Positions: 1

* Other: Non-exempt position, eligible for overtime pay

 

Position Responsibilities

 

The incumbent is expected to perform the following functions that the company has determined are essential to this position:

 

* Compliant with various computer programs / systems (EDI).

* Order entry: standard orders / direct ship; order acknowledgements, invoicing, debit/credit memos, shipping instructions, maintain customers e-mail address in computer system for automatic mailing of invoices , enter special discounts.

* Customer back order maintenance, all customer satisfaction functions, interface with warehouse supplying shipping instructions, working out inventory problems (short stock), create Kaizen opportunities in the department.

* Oversee warehouse office safety, security, equipment & supplies.

* Ability to oversee department personnel including training on all job functions, productivity & attendance.

 

* Other tasks and duties as assigned

 

Candidates applying for positions with Aisin must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

 

To the selected candidate, Aisin offers a competitive salary, comprehensive benefits and outstanding growth opportunities.

 

Aisin is an Equal Opportunity Employer.

Job Requirements

Required Skills and Abilities

 

Essential Skills and Experience:

* Minimum five (5) years of related experience 

* Oracle, Microsoft Excel (intermediate preferred, advanced a plus), 40-60 words per minute, 10 key by touch, excellent verbal skills, positive customer service personality (important) 

 

Beneficial Skills and Experience:

* Common software capabilities including Intermediate Excel, Word, business e-mail skill

* Automotive Aftermarket experience a plus 

 

Education/Training/Certifications

* High School diploma 

 

 

Work Environment Requirements

* Must be able to operate a personal computer, telephone and other office equipment.

* Must perform job duties onsite, except those duties that are customarily or by their nature performed offsite (for example, offsite customer visits).

* Must be able to work effectively in a fast paced environment where constructive criticism is encouraged.

* Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality.

* Must be able to operate as an effective team member.

* Must be committed to a high standard of safety, and be willing and able to comply with all safety laws and all company safety policies.

 

Attendance/Work Hour Requirements

* Must maintain an acceptable attendance record.

* Must be willing and available to work a full time regular work schedule, plus other hours per day or week as necessary or desirable to meet business needs.

* Must be willing and available to work such weekends and holidays as necessary and desirable to meet business needs.

* NOTE: These requirements are consistent with Company policy.

 

Travel Requirements

* Approximately 5% depending on customer and program needs

* Must be willing and available to travel to such locations and with such frequency as is necessary and desirable to meet business needs.

 

 

Candidates applying for positions with Aisin must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

 

To the selected candidate, Aisin offers a competitive salary, comprehensive benefits and outstanding growth opportunities.

 

Aisin is an Equal Opportunity Employer.

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